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Last updated October 31, 2026

Refund policy

Draft — needs legal review before launch.

We want you to pay only for something that works for you. This policy explains when refunds are available for Cue, which is sold by Tappius Mobile LLC through Polar Software Inc., our merchant of record.

Try before you pay

Every new account gets 300 free credits with no card required, so you can see whether Cue works for you before buying anything.

Credit top-ups

You can get a full refund for a top-up within 14 days of purchase if none of its credits have been used. Once credits from a top-up have been used, that top-up isn’t refundable.

Plans (subscriptions)

  • First payment: if you ask within 14 days of your first subscription payment and have used less than 10% of that period’s credits, we’ll refund it in full and cancel the plan.
  • Renewals: renewal payments aren’t refunded, but you can cancel at any time from the billing portal (Account ▸ Manage billing) to stop the next renewal. Your plan stays active until the end of the period you’ve paid for.
  • We don’t give partial refunds for unused time or unused credits in a billing period, except as required by law or when we discontinue the Service.

Things that are always refunded

  • Duplicate charges.
  • Charges after you cancelled, if the cancellation went through before the renewal date.
  • Credits used by a request that failed because of a problem on our side. We’ll restore them as credits, or refund their value if you prefer.

Trial credits

Free trial credits have no cash value and can’t be refunded or exchanged.

If the law where you live gives you additional rights (for example, statutory withdrawal rights for consumers in the EU and UK), those rights apply and this policy doesn’t limit them. By starting to use purchased credits immediately, you ask us to begin providing the digital service right away. Where the law allows, you acknowledge that this may end the withdrawal right for the used portion.

How to ask for a refund

Email support@cue.example from your account’s email address, with your order number from the receipt if you have it. We aim to reply within 2 business days. Approved refunds are processed by Polar back to your original payment method, and usually arrive within 5–10 business days, depending on your bank.

You can also contact Polar directly about a payment through the link in your receipt.

Contact

Tappius Mobile LLC, TODO Country. Email: support@cue.example.